Public-service kiosk assistant
Citizens know exactly which documents to bring before they reach the counter, instead of making a second trip.
Fewer repeat trips for citizens
Knowing what to bring means most cases are resolved in a single visit.
Less load on counter staff
The kiosk answers the repetitive questions so officers can focus on processing cases.
Information always matches regulation
Document lists and fees come verbatim from the administrative procedure dataset; the AI cannot alter them.
A familiar scene at the one-stop desk
Citizens arrive without knowing what to prepare, find out at the counter that something is missing, go home to fetch it and come back. Meanwhile officers answer the same questions all day.
- Citizens do not know the official name of the procedure they need
- Missing paperwork is discovered at the counter, forcing a second trip
- Officers spend significant time answering repeat questions
- Many requests are not within the ward’s one-stop remit at all
What changes after deployment
The kiosk sits beside the queue-number machine. A citizen types or speaks their need in everyday language — no need to know the official procedure name, and typing without diacritics works. If the request is ambiguous, the kiosk asks a clarifying question. Once the procedure is confirmed, the screen shows a simplified list of required documents plus a QR code for the full details on the National Public Service Portal. Anything outside the ward’s remit gets a pointer to the right place.
What you gain
Placed at the one-stop service desk, it tells citizens exactly which documents they need before they reach the counter — cutting repeat trips caused by missing paperwork and reducing the questions officers answer repeatedly.
A citizen can
- Type their need in everyday language, without knowing the official procedure name
- Speak instead of typing
- Pick from suggestions that appear while typing
- Type without diacritics and still find the right procedure
- Select their own case when a procedure has several variants
Core functions
- Search across a dataset of 448 ward-level administrative procedures
- Ask a clarifying question when the request is ambiguous
- Put the most common variant first when several options match
- Show a simplified, easy-to-read list of required documents
- Display a QR code linking to the National Public Service Portal
- Show additional documents required in special cases
- Direct citizens to the right place for matters outside the one-stop desk
How it is used
- 1The citizen types or speaks their need
- 2The system suggests options and asks if anything is unclear
- 3The correct procedure is confirmed
- 4The list of required documents appears
- 5The citizen scans the QR code or selects a special case
Outputs
- The list of documents required for the correct procedure
- Fees and processing time
- A QR code linking to the National Public Service Portal
- Directions to the correct agency for out-of-scope matters
- Already piloted at a ward-level one-stop service desk
Governance rule
Required documents, fees and QR codes are printed verbatim from the administrative procedure dataset and the AI is not allowed to alter them. The AI only rephrases wording for clarity. If the AI fails, the system falls back to fixed templates and the citizen still sees the full information.
Frequently asked questions
- If the AI gets something wrong, could a citizen be misinformed?
- No, because the part that matters is not decided by the AI. Document lists, fees and QR codes are printed verbatim from the administrative procedure dataset. The AI only phrases the surrounding sentences. If it fails, the system uses fixed templates and the citizen still receives the full information.
- How are updates handled when a procedure changes?
- The procedure dataset is configuration and can be updated without changing the software. When documents or fees change, only the data is updated.
- What hardware is required?
- A touchscreen kiosk beside the queue-number machine. The software runs in a browser, so hardware requirements are modest.
All solutions
See it run on your own documents
Every solution sounds good in a description. The only way to know whether this one works for you is to run it against your real documents, templates and workflows. That is exactly the kind of demo we do.
The demo is free and carries no obligation. If it turns out we are not the right fit, we will say so.